Effective Date: March 03, 2026
At Hospitality Career Profile News (HCP News), we value our audience's feedback and take all complaints seriously. We are committed to maintaining the highest professional standards and aim to resolve any grievances in a fair, timely, and transparent manner.
1. Scope of Complaints
This policy applies to complaints regarding:
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Editorial Standards: Concerns about accuracy, bias, or fairness in our news coverage.
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Journalistic Conduct: Concerns about the behavior of our reporters or contributors.
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Legal & Privacy: Concerns regarding potential defamation, breach of privacy, or copyright issues.
2. How to Lodge a Complaint
To ensure your complaint is handled efficiently, please submit it in writing via email. To help us investigate, your submission should include:
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Your Full Name and contact information.
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The Article Link (URL) and the headline of the content in question.
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A Clear Description of the complaint (e.g., specific facts you believe are wrong, or why you believe the reporting is unfair).
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Supporting Evidence: Links to primary sources or documents that support your claim.
Submit to:
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Email: [email protected]
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Subject: Formal Complaint: [Article Headline/Issue]
3. Our Complaint Resolution Process
We follow a structured internal process to address every formal complaint:
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Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.
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Investigation: The Editorial Desk will review the content and consult the relevant writers or editors. We aim to complete our investigation within 7-10 working days.
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Outcome: Once the review is complete, we will contact you with our findings. This may include:
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A formal correction or clarification in the article.
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An explanation as to why the reporting stands as published.
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A summary of actions taken if the complaint involved journalist conduct.
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4. Appeals
If you are not satisfied with the initial response from our editorial team, you may request an Executive Review. This review will be conducted by senior management who were not involved in the original reporting or the first investigation.
5. External Redressal
If the matter remains unresolved and relates to legal or regulatory issues, you have the right to seek external redressal through the appropriate legal channels or the Press Council, in accordance with the laws of India.
